Refunds, cancellations, and how to reach us.

Purchases on latentroll.com are sold and processed by Paddle.com, our Merchant of Record. Paddle handles billing, tax, invoicing, and refunds on our behalf. Your card statement will show a charge from Paddle or paddle.net.

If you are a consumer in the EU, UK, or another jurisdiction with equivalent rights, you may withdraw from a purchase within 14 days. For event-credit packs this right applies while the credits are unused; for the annual planner plan it applies while the plan has not yet been used to create client events. Where you have started using a purchase, we may reduce the refund to reflect what has been used.

An event-credit pack is refundable while it is unused — that is, while you still hold at least as many unused credits as the pack contained. If some or all of a pack’s credits have already been spent on client events, that pack is no longer eligible for a refund, because the events it paid for have been delivered. When we approve a refund, the corresponding credits are removed from your balance and any pending client events that no longer have credit behind them are cancelled. Client events that have already been created and handed over are not affected.

The planner plan is an annual recurring subscription that grants unlimited client events while active. You can cancel at any time from your dashboard (Manage subscription), which stops the next renewal and keeps your plan active until the end of the paid period. A full refund is available within 14 days of purchase or renewal if you have not created any client events on the plan in that period. Once the plan has been used to create events, the current period is non-refundable, but you remain free to cancel future renewals.

Unused event-credit packs can be refunded directly from your partner dashboard. For anything else — including planner-plan withdrawals and questions about eligibility — email [email protected] with the email address you purchased under and, if you have it, the transaction or invoice number. We aim to respond within two business days. Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days.

If a purchase was charged in error, duplicated, or never provisioned the credits or plan you paid for, contact us and we will make it right regardless of the timeframes above. Nothing in this policy limits any non-waivable statutory rights you have as a consumer.